1. Cancellations and date changes. A full refund will be issued for cancellations with at least 24 hours notice before the course start time, after that no refund will be possible. Date changes will be accepted wherever possible, less than 24 hours notice may not be possible but we will do our best. We will do our best to never change or cancel courses, and have contingencies in place to avoid it happening but if we have to then a full refund will be issued.
  2. DVSA uploads. We will send off your information directly after the course finishes to our
    consortium who handle DVSA uploads. They make the upload as fast as possible, usually the same day. It may take up to 5 working days for your hours to show on the online system. You are responsible for making sure that your upload will be valid by ensuring that your driving license details are correct and you are within the 5 year period for your periodic training to be valid. You are welcome to join the course without an upload, please make it clear that you do not require an upload before the course starts.
  3. Late arrivals. Please log in to the Zoom meeting at least 15 minutes before the start time of your course for ID checks. Anyone less than 15 minutes late will be able to make up the time during breaks or at the end of the session. Anyone more than 15 minutes late will not be accepted on to the course. We will try our best, without inconveniencing the other delegates, to accommodate anyone with a genuine reason for lateness or missing part of the course, we understand that a day of CPC training is usually a day of lost earnings.
  4. Internet loss. If you lose connection try to re-join the meeting as soon as you can. If you miss less than 15 minutes you can make up the time at the end, more than 15 minutes and you may not get your upload. If you can’t reconnect phone or email us and we will try to make a contingency work. We will do our best to help and accommodate you to achieve your upload as we understand a day of CPC training is usually a day of lost earnings. If we suffer an internet loss we have a contingency in place with a second internet connection and second computer. Whatsapp or Messenger video calls may be used as a final contingency to avoid having to reschedule the course.
  5. Be polite, respectful and non-disruptive at all times. A warning will be given for disruptive or abusive behaviour. If it continues you may be removed from the session and no upload will be made.
  6. Payments can be made by debit/credit card, through Stripe, on our website, or by bank transfer. Other options may be available if you need them, please ask us. Full payment in advance is always required to book your place on the course. Refunds will be processed in the same way as the payment you made.
  7. The driver is always responsible for being safe and legal at all times. Our courses and content have all been checked and approved but we can’t accept liability for anything that happens as a result of following the advice given.
  8. Fair Processing Notice
    We are committed to protecting and respecting your privacy. This policy explains when and why we
    collect personal information, how we use it, the conditions under which we may disclose it to others
    and how we keep it secure. By attending this training, you are agreeing to be bound by this policy. Any questions regarding this policy please speak to your trainer who will provide you with the relevant contact details.How do we collect information from you?
    We might collect data from you when you contact us, either on the telephone or via email.

    What type of information is collected from you?
    – Contact details
    – Photographic image
    – Driver Licence Details
    – Payment Details

    How is your information used?
    We will use your information to upload completed periodic training hours on the Government’s
    Recording and Evidencing (R & E) database; you can find out more about how your data is used on
    that database at https://www.gov.uk/government/publications/driving-standards-agency-privacy-
    policy/dsa-privacy-policy.

    We complete an attendance certificate; we may seek your views or comments on the services we provide, notify you of changes to our services; send you communications which you have requested and that may be of interest to you.

    We review our retention periods for personal information on a regular basis. We are legally required
    to hold some types of information, for example data about your periodic training, to fulfil our statutory obligations for up to six years,

    Who has access to your information?
    Your information will be shared with our Consortium, who manage uploads, JAUPT for them to
    monitor and manage approved centres and the training uploaded to the DVSA system, and where
    necessary shared with member state authorities to confirm Driver CPC entitlement abroad.

    How you can access and update your information?
    The accuracy of your information is important to us. If you would like to access to the data we hold
    on you please email us or speak to your trainer who will provide you with the relevant contact
    details. You have the right to ask for a copy of the information held about you. You have the right to request that the data we hold on you is erased or rectified. For example, if you don’t want us to use your information for views and comments on the services we provide, you can ask to have your contact details removed.

    How do I complain to the regulator?
    If you would like to complain about the way we handle data please visit: https://ico.org.uk/concerns.