Terms and Conditions of Business

These Terms and Conditions of Business are for the supply of training services and are deemed to be accepted by the Client by virtue of placing a booking for training services.

These Terms and Conditions of Business constitute a legally binding contract between the Company and the Client and may only be varied by express agreement in writing by a Director of the Company.

1. Compliance with Instructions and Safety Requirements

Any Client taking a course with the Company agrees to adhere to all instructions or notices given to them, whether verbally or in writing, by any member of the Company’s staff. All Clients must comply with the Company’s safety policies and legal obligations governed by the Health and Safety at Work Act 1974 and must not contravene any duty or inspection imposed by law.

2. Provision of Accurate Information

All Clients are required to provide truthful, factual, and accurate information to the Company at all times. Failure to provide accurate information or the withholding of relevant information may result in the immediate termination of training, and all monies paid will be forfeited.

3. Non-Attendance or Failure to Complete Training

In the event of a Client failing to attend a course date or failing to complete a course, all monies paid will be forfeited.

4. Right to Refuse Admission or Expel Participants

The Company reserves the right to refuse admission to, or expel, any individual without liability if, in its absolute discretion, the behaviour of the Client is inconsistent with that expected for the satisfactory delivery and management of training.

5. Instructor Availability

The Company will endeavour to provide an Instructor/Trainer for the full duration of the training; however, this cannot be guaranteed for all or part of the training period. The Client accepts that no liability shall attach to the Company for failing to provide an Instructor/Trainer for any part or the entirety of the booking period.

In the event that the Company is unable to provide an Instructor/Trainer for a training course, or any part thereof, the Company will provide replacement training at the earliest possible opportunity without additional charge to the Client.

6. Limitation of Liability

The Company accepts no liability of any kind for any loss or damage to property, or for any other loss, including loss of earnings, profits, or injury to persons arising directly or indirectly from any act or omission of the Company, even if such act or omission results from negligence, fraud, or dishonesty.

7. Payment Terms

All fees are payable in Sterling (£), unless otherwise specified, and must be paid to the Company at the time of booking or upon receipt of an invoice. Services will not commence until payment in full has been received by the Company.

8. Amendments to Course Dates

The Company reserves the right to amend course dates and will make every reasonable effort to inform the Client of any changes or cancellations. Any cancellations or amendments made by the Company shall be free from financial penalty, and the Client will be offered the next available training date.

9. Rescheduling Charges

Where a booking is rescheduled at the request of the Client, the Company reserves the right to apply the following charges:

• £25 for bookings rescheduled within 48 hours of the course commencement date.
• A £5 administration fee for bookings rescheduled more than 48 hours before the course commencement date.

10. Cancellation and Refund Policy

Refunds may be available as follows:

i. If a training course is cancelled with more than 45 days’ notice before the course date, a refund of 75% of the course fee element may be obtained.

ii. If a training course is cancelled between 15 and 45 days before the course date, a refund of 50% of the course fee element may be obtained.

iii. If a training course is cancelled between 8 and 14 days before the course date, a refund of 25% of the course fee element may be obtained.

iv. For cancellations made 7 days or less before the first day of training, no refund will be given.

11. No Refunds for Non-Attendance

No refunds will be given to any candidate who fails to attend a course for any reason or who fails to complete the course.

12. Cancellation Procedure

Cancellation requests will only be accepted in writing. The date on which the Company receives the written cancellation request shall be regarded as the official date of cancellation.

13. Periodic CPC Training Eligibility

Where a Client has booked Periodic CPC training but does not meet the attendance eligibility criteria due to not having completed Initial CPC training, no refund will be given.

14. Amendments to Terms and Conditions

The Company reserves the right to update and amend these Terms and Conditions at any time.