Description
This useful 7 hour Driver CPC Safeguarding & Customer Care module covers dealing with passengers, particularly those with disabilities, or young persons and vulnerable adults. Looking at best practice in customer service to help drivers identify hidden and visible disabilities, how to interact with passengers.
This Driver CPC presentation Safeguarding & Customer Care includes:
- Communication
- Human Resonances in conflict situations
- Asserting and reducing risks in conflict situations
- De-escalating conflict in emotive situations
- Good practice following a conflict situation
There are no reviews yet.